FAQs

Below mentioned are a few of the most frequently asked questions and there relevant answers. If you do not find answer you are looking for please feel free to contact us via email or messenger and we will be pleased to answer all your questions.

Custom and personalized orders?

Yes! We always love making new pieces, please send us a direct message on Instagram or email us.Please note custom orders are not refundable since they are specially made for you unless it is a defect with the item when it arrives. In that case we will make it for you again.

Can I change my address once an order is placed?

You may however, it won't be possible after the order is shipped out. If your package gets lost during transit due to wrong address we are not responsible for it . Please make sure your address is correct at time of placing an order.

Do you accept returns?

Yes, we accept returns or exchanges within 30 days from the date of delivery.

How do I ship my order back to you?

JEWELEN will not be responsible to pay any return postage for shipping item back to us. It has to be paid by the buyer unless and util wrong item or defective item has been shipped.

How do I care for my jewelry?

Remove your ring when working out, showering or bathing, when applying lotions, using hairspray, or chemicals such as acetone.Use a soft brush to clean the stones themselves, scrubbing gently with warm, mild soapy water to get rid of any dirt accumulation. Rinse the stones well in warm water, since soap scum can build up easily, and then pat it dry with a soft, clean cloth. Don't ever use tissues to wash or dry jewelry.

Do you offer engraving?

Yes , we offer engraving for free , please contact us before we ship out your order if you are interested in having your ring engraved. Once an order is shipped out we no longer can add engraving so please make sure to request BEFORE you purchase or soon AFTER you place an order.

Does choosing express shipping make the process of making my order faster?

Unfortunately no. Choosing express or priority shipping is for USPS only when we drop off your package. It does not making the process of resizing or making your order any faster. It wont make your order a rush.If you need to put a rush on your order please contact us and we will let you know if we are able to make it faster.

Do you only make jewelry in 925 Silver, 10k, 14k or 18k gold ?

No, we now can cast all of our jewelry in platinum as well.

Do you only carry moissanite stones?

Most of our rings are set with moissanite however you have the option of changing stones to lab-grown diamond, colored gem or upgrade them to any color or shape. We offer almost any type of gems such as morganite, aquamarine, white sapphire ..you name it! send us direct message via messenger or email us if interested.

Do you make Men's ring and band?

Yes , we do take custom orders. Send us pictures!

Do you offer wholesale?

Yes, we offer wholesale. If you want to start the small business or you want to have jewelry in bulk, please contact us directly via email or messenger.